Our headphones feature a unique, patented design that sets them apart from anything else on the market. We've developed an innovative sound delivery system that not only provides exceptional audio quality but also enhances user comfort and reduces ear fatigue. Our active noise cancellation technology is state-of-the-art, adapting in real-time to your environment to block out unwanted noise, ensuring an immersive listening experience.

This opportunity to get your headphones at Early bird pre-sale prices will only last 15 days. After the Early bird presale is over the headphones will be available for full price $349.99 on the website.

Absolutely, when we are ready to ship you will pay the remaining balance of the discounted price. Your remaining balance will be $274.99 if you purchased one headphone, and price will be adjusted accordingly for multiple headphone purchases.

Yes indeed, at checkout just hit the “Pay Now“ button and you will be able to pay full price for your headphone today. Paying full price DURING the 15-day pre-sale will also give you a “Lifetime VIP Membership”

Full Payment benefits: 

- First in line for initial shipment

- Membership to the Lifetime VIP Club (which gives first access to future limited edition product lines, as well as VIP pricing on select apparel, accessories)

- VIP access to events

However, you will have the ability to pay the balance for your headphones at any time you would like. We will email you the directions to pay the balance at your discretion. If you have any questions please contact service@livvaudio.com

It helps us determine how many to produce, so we avoid over producing, it’s better for the environment, and we can all take steps to help save the planet together.

We have an estimated time of delivery in the first quarter of 2025. It is not our first rodeo, however as you know unexpected things happen. We will be transparent when it comes to our development and shipping process as we get closer to shipping.

Our ANC technology uses advanced algorithms to continuously analyze the ambient noise in your environment. It then generates a counter-frequency that effectively cancels out unwanted sounds, from the hum of an airplane engine to the chatter in a busy café. This process is dynamic, adjusting in real-time to maintain the perfect listening environment.

Yes, our headphones are completely wireless, offering both Bluetooth and NFC connectivity for seamless pairing with your devices. We've prioritized a stable connection and high-quality audio transmission to ensure your listening experience is uninterrupted and crystal clear.

Our headphones are designed for extended use, with up to 40 hours of battery life on a single charge with active noise cancellation enabled. Without ANC, the battery life extends up to 50hrs. Plus, our quick-charge feature gives you 5 hours of playtime with just 10 minutes of charging.

Absolutely! Our headphones are equipped with built-in microphones that use noise-canceling technology to ensure your voice is heard clearly, even in noisy environments. Whether you're taking a call or giving voice commands, you can expect crystal-clear audio. Refer to the instruction manual for call answer and hang up button functions.

While our headphones are not fully waterproof, they are water-resistant, meaning they can withstand sweat and light rain. This makes them perfect for workouts or commuting without worrying about damage from moisture.

We stand behind the quality of our headphones with a 1-year warranty that covers any defects in materials or workmanship. If you experience any issues, simply contact our customer service team for assistance.

Our headphones are available for purchase directly through our website and selected retailers. Visit our online store for detailed product information, pricing, and to place your order. We offer fast, free shipping to make your purchase as convenient as possible.

We offer a 14-day return policy for all purchases made through our website. If you're not completely satisfied with your headphones, you can return them within 14 days for a full refund or exchange. Please ensure the product is in its original condition and packaging. Submit a return request on our customer service page.

To keep your headphones in top condition, we recommend storing them in the provided case when not in use. Clean the ear pads and headband with a soft, dry cloth, and avoid exposing the headphones to extreme temperatures, moisture, or direct sunlight for extended periods.

Simple! To replace the ear pads, just pull the current ear pads away from the ear cups to detach them. Align the new ear pads with the ear cups and let the magnet do the work. They will be pulled into place and you’re all set.

Yes, the ear pads are removable and washable, however not washer and dryer washable. We recommend gently hand-washing them with mild soap and letting them air dry before reattaching them to the headphones.

Ensure your headphones are within range and charged. Restart the headphones and the app. If this doesn’t work restart you device. Make sure you're updated to the latest version of the app. If the problem persists, reset your
headphones by following the instructions in the manual or contact customer support for further assistance.

Firmware updates are released through the LIVV App. When an update is available, you will receive a notification in the app. So be sure to turn the LIVV Audio App notifications on. Follow the on-screen instructions to update your headphones to the latest firmware version.

Yes, you can customize the noise cancellation and transparency levels through the LIVV Audio App. This allows you to adjust how much external sound you want to let in, perfect for staying aware of your surroundings when needed.

Yes, LIVV Pro headphones can be used without the app. However, using the app allows you to access full customization features, including EQ settings, ANC levels, and firmware updates.